Support
We're here to help
Most questions are answered below. If you still need a hand, email us — a real person reads every message.
Contact us
aicouplestherapy.pragma@gmail.com
We reply within 1–2 business days. To help us help you faster, include the email on your account and the device you're using (iOS or Android).
Quick answers
Billing & subscriptions
Subscriptions are purchased and managed through the App Store (iOS) or Google Play (Android) — so your payment, receipts, and renewals all live in your store account. Pragma starts with a 7-day free trial; if you subscribe, billing begins when the trial ends, and we remind you before it does. Plans are $19.99/month, $44.99 every three months ($14.99/mo), or $119.99/year ($9.99/mo). See full pricing.
Cancelling & refunds
You can cancel anytime from your device's account settings (App Store or Google Play subscriptions). Your access continues until the end of the current billing period. Deleting the app does not cancel a subscription. Refunds are handled under Apple's and Google's policies, since that's where billing takes place — email us and we'll point you to the right steps.
Pairing with your partner
Each partner uses Pragma on their own phone. One of you creates an account and shares an 8-character invite code; the other enters it to pair. You can start solo and invite your partner whenever they're ready — nothing about the experience requires you both to begin at once.
Privacy & your data
Your conversations are encrypted, and your transcripts are never shown to your partner. Shared memory only surfaces the privacy-aware insights you've allowed. You can export or delete your data at any time from the app. Read the privacy policy.
Account & technical issues
Trouble signing in, syncing, or with voice sessions? First try updating to the latest app version and restarting. If it persists, email aicouplestherapy.pragma@gmail.com with your account email, device model, and OS version, and a short description of what happened.
In a crisis?
Pragma is a coaching tool, not emergency help. If you or someone you love is in danger or crisis, please reach trained humans right away — see crisis resources.
Still stuck? Browse the full FAQ or email aicouplestherapy.pragma@gmail.com.